Essential planned maintenance to online services

The work will take place on Thursday 13 March 2025 at 6pm. From this time our online services; online forms and My Telford may be unavailable. We apologise for any inconvenience caused.

Request Adult Social Care support

Request Adult Social Care support

If you need to talk about care and support services for the first time, or if you have care and support services from Adult Social Care and your circumstances have changed.

Family Connect

Make a referral for care and support, an occupational therapy assessment or a carers assessment. Arrange a review of your care, if your circumstances have changed.

Monday to Friday 9am-5pm.

Telephone: 01952 385385 (option 3)
Email: familyconnect@telford.gov.uk  
Text (SMS): 07797875385

Financial Case Management Team

To discuss any contribution to care, invoices and financial assessment.

Monday - Friday, 9am - 5pm

Telephone: 01952 383820
Email: financialcasemanagementteam@telford.gov.uk   

Direct Payments Team

Advice and information regarding direct payments.

Telephone: 01952 383130

Email: directpaymentsteam@telford.gov.uk 

Telford Integrated Community Assessment Team (TICAT)

Help with hospital discharges If you experience an urgent change in your health that required you to go into hospital or the hospital’s emergency department.

Telephone: 01952 567260

Assessments

Information about the assessment process visit.

View information about assessments