Lifeline

What is a Community Alarm?

A Community Alarm is a monitoring system to support people to be safe at home. It will allow you to call for help if you are unwell or have a fall. A basic alarm system will include a hub unit which is plugged in to your landline or broadband at home. You then have a button that you can wear around your neck or on your wrist. When you need help, you activate the button which creates a call through to a 24 hour monitoring centre. An operator in the call centre will arrange and co-ordinate the support that you need. Some systems can also expand to include other alerting devices such as door sensors or automatic fall detection.

Where do I get a Community Alarm service from?

Telford and Wrekin Adult Social Care have an arrangement with Medequip Connect to provide the Community Alarm Service in this area. If you are in receipt of a Means Tested Benefit and are eligible for a Community Alarm Service this can be provided with a monitoring charge of £3.45 per week, payable by Direct Debit or on invoice. If you would like to be assessed for a Community Alarm, please call 01952 385385 option 2 or email wip@tandwcvs.org.uk.

If you are not in receipt of a Means Tested Benefit then there is an install and monitoring charge for the system and service payable directly to your company of choice. The following are a selection of companies that you may wish to explore for your Community Alarm Service, they meet the required national standards. The list is not exhaustive and we would encourage you to do your own research, these are just a starting point for you.

• Medequip Connect - 0808 501 5823
• Watch Alarms - 01952 217151
• Age Co - 0800 085 8032

For more information on other types of aids, equipment and gadgets please visit the Virtual House

Last updated: 06/03/2025 14:38