Latest monthly figures
In October 2024:
- our Corporate Contact Centre answered 16,134 calls with an average answer time of 0.8 minutes
- 91.3% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
- it took an average of 8 days to respond to Corporate Complaints against a target of 15 working days
- 65 items of positive feedback were received.
Annual figures
In 2023/24:
- our Corporate Contact Centre answered 212,074 calls with an average answer time of 1.3 minutes
- 92.3% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
- it took an average of 10 days to respond to Corporate Complaints against a target of 15 working days
- 639 items of positive feedback were received.
Last updated: 04/11/2024 17:50
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