Latest monthly figures
In May 2024:
- our Corporate Contact Centre answered 16,917 calls with an average answer time of 1.5 minutes
- 95.2% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
- it took an average of 10.5 days to respond to Corporate Complaints against a target of 15 working days
- 45 items of positive feedback were received.
Annual figures
In 2023/24:
- our Corporate Contact Centre answered 212,074 calls with an average answer time of 1.3 minutes
- 92.3% of customers who called our Corporate Contact Centre were very satisfied or satisfied with the service they received
- it took an average of 10 days to respond to Corporate Complaints against a target of 15 working days
- 639 items of positive feedback were received.
Last updated: 06/06/2024 18:21