Useful numbers

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24 hour automated payment line: 01952 383977.

Still can't find the number you need? Complete our online enquiry form and let us know if you want another service adding.

Ask Tom, our automated assistant is available to answer the most frequently asked queries 24 hours a day, 7 days a week and is available for the following services:

• Council Tax
• Benefits
• Blue Badge
• Business Rates
• Free School Meals
• Neighbourhood Services, including Waste and Recycling
• Highways, including Roads and Parking
• Pubic Protection, including Environmental Health, licencing and noise issues
• Registrations, including births, deaths and marriages
• Housing and Homelessness
• Planning and Building Control
• Passenger Transport
• Elections
• Telford Theatre and Leisure.

All phone lines operated by our customer service advisors are open from 9am to 5pm, Monday to Friday unless stated otherwise. Wherever possible, please try to use our online services before calling our phone numbers.

Bins and recycling and trees, hedges and woodland

Telephone: 01952 384384
Monday to Friday - 9am to 4pm

Ask Tom 24 hours, 7 days a week.

Emergency welfare

Telephone: 01952 380400
Monday to Friday - 9am to 4pm

Housing options

Telephone: 01952 381925
Monday to Friday - 9am to 5pm

Planning

Telephone: 01952 380380
Monday to Friday - 9am to 5pm

Ask Tom 24 hours, 7 days a week.

Safeguarding children and Family Connect

Telephone: 01952 385385 (Option 1)
Monday to Friday - 9am to 5pm

If you can't find the information you require and the phone number is not listed on this page, please call our switchboard on 01952 380000.