The following documents are available for download. Documents in PDF format can be read using Adobe Reader.
MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Available downloads
Complaints procedures
Information about complaints procedures within Telford and Wrekin.
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Corporate complaints policy and procedure
(PDF)
- Size: 713.47 KB
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Adult Social Care complaints policy and procedure - summary
(PDF)
- Size: 351.8 KB
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Adult Social Care complaints policy and procedure
(PDF)
- Size: 445.75 KB
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Children and Young Person’s Social Care complaints policy and procedure - summary
(PDF)
- Size: 434.12 KB
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Children and Young Person’s Social Care complaints policy and procedure
(PDF)
- Size: 535.69 KB
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How we respond to complaints involving Child Sexual Exploitation (CSE)
(PDF)
- Size: 358.31 KB
(PDF)
Complaints and compliments annual reports
Complaints and compliments annual reports for Telford and Wrekin.
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Adult Statutory Complaints Annual Report - 2023 / 2024
(DOCX)
- Size: 371.52 KB
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Children's Statutory Complaints Annual Report - 2023 / 2024
(DOCX)
- Size: 372.06 KB
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Corporate Feedback Report - 2023 / 2024
(DOCX)
- Size: 516.5 KB
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Adult Statutory Complaints Annual Report - 2022 / 2023
(DOCX)
- Size: 396.76 KB
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Children's Statutory Complaints Annual Report - 2022 / 2023
(DOCX)
- Size: 373.68 KB
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Corporate Feedback Report - 2022 / 2023
(DOCX)
- Size: 808.62 KB
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Adult Statutory Complaints Annual Report - 2021 / 2022
(PDF)
- Size: 695.92 KB
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Children's Statutory Complaints Annual Report - 2021 / 2022
(PDF)
- Size: 737.95 KB
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Customer Feedback Report - 2021 / 2022
(PDF)
- Size: 1.35 MB
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Adult Statutory Complaints Annual Report - 2020 / 2021
(PDF)
- Size: 893.97 KB
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Children's Statutory Complaints Annual Report - 2020 / 2021
(PDF)
- Size: 1.05 MB
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Customer Feedback Report - 2020 / 2021
(PDF)
- Size: 2.33 MB
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Adult Statutory Complaints Annual Report - 2019 / 2020
(PDF)
- Size: 839.44 KB
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Children's Statutory Complaints Annual Report - 2019 / 2020
(PDF)
- Size: 866.67 KB
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Customer Feedback Report - 2019 / 2020
(PDF)
- Size: 2.43 MB
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Adult Social Care Complaints and Compliments Annual Report - 2018 / 2019
(PDF)
- Size: 763.83 KB
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Children's Social Care Complaints and Compliments Annual Report - 2018 / 2019
(PDF)
- Size: 861.22 KB
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Corporate Complaints and Compliments Annual Report - 2018 / 2019
(PDF)
- Size: 947.2 KB
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Tenant Satisfaction and Complaint Report - 2023 / 2024
(PDF)
- Size: 939.01 KB
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Housing Management Board response to Tenant Satisfaction and Complaint Report - 2023 / 2024
(PDF)
- Size: 273.54 KB
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Housing Ombudsman Self-Assessment - 2024
(DOCX)
- Size: 96.24 KB
(DOCX)
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