Dial-a-Ride

The Dial-a-Ride scheme offers a door-to-door service for residents who cannot access conventional public transport due to mobility problems.

The Dial-a-Ride service is available to residents who are eligible and who qualify under certain criteria. To apply to use the service please complete the online application form providing any evidence required. You will be contacted by a member of the Passenger Transport team once your application has been received to discuss eligibility and suitability prior to accessing the service.

Please note: that you are not eligible for Dial-a-ride if you have access to a mobility car.

To apply to use the service please complete the online application form providing any evidence required. You will be contacted by a member of the Passenger Transport team once your application has been received to discuss eligibility and suitability prior to accessing the service.

Further information

Fares on the Dial-a-ride service are charged £2 each way. Carers / companions can travel for free but must be pre-registered, we will ask for this information when completing a risk assessment for the service. We are unable to accept concessionary passes on the dial a ride service as this is a door to door service.

All vehicles are easy to access, having the ability to carry passengers in wheelchairs. All staff are fully trained in disability awareness and passenger safety to ensure the comfort and well-being of customers.

How to book

All trips must be pre booked 24 hours in advance of travel by phoning 01952 384545 between 9am and 3pm - lines are open daily Monday - Friday - excluding bank holidays. Early booking is essential to get the time you want and to avoid disappointment.

Cancellations

All cancellations should be emailed to passenger.transport@telford.gov.uk or call us on 01952 384545 by noon on the day prior to travel. If transport has not been cancelled you will be changed for the transport and the fare due prior to you travelling again with the service. (Exceptional circumstances regarding exemption of payment can be applied at the discretion of the Council)

Dial-a-Ride service is available between 9.30am and no later than 4pm at the pick-up point Mondays to Fridays, excluding bank holidays.

Please note: we are not able to transport mobility scooters for safety reasons.

Last updated: 01/05/2024 16:41